Frequently Asked Questions

You can book directly through our website by choosing the desired itinerary, or by contacting our team of consultants via WhatsApp or email. After confirmation, you will receive a voucher with all trip details.

Yes! All itineraries can be adapted to your style, available time, and personal preferences. Contact our team of experts and we will create an exclusive itinerary for you.

We recommend booking at least 30 days in advance, but each itinerary has its own availability. Seasonal itineraries, such as northern lights or festivals, should be booked further in advance.

After booking confirmation, you will receive an email with the detailed itinerary, accommodation and activity vouchers, plus a digital guide with travel tips.

We accept credit card, bank slip, and transfer. For international bookings, we can accept PayPal or international transfer.

Yes, up to 12 installments on credit card, depending on the value and chosen itinerary. Consult specific conditions at the time of booking.

Cancellations up to 30 days before the trip have a full refund, minus an administrative fee. Between 15 and 30 days, the refund is 50%. Less than 15 days before the trip, there is no refund. For exceptional events (such as pandemics or natural disasters), we apply special policies.

Yes, upon prior notice and acceptance by our team, with a possible administrative transfer fee.

Yes! All itineraries include basic accident insurance, but we recommend additional health insurance depending on the destination.

We only work with reliable and local suppliers who follow international safety standards. Additionally, all itineraries are accompanied by local experts when necessary.